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Sport combines polarized UV400 sunglasses with open-ear music and calls. Airlio is a 17g open-ear neckband that works independently of your eyewear. Urban is modular audio eyewear with detachable audio modules and a dedicated charging case.

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Speakers sit near your ears without sealing the ear canal. Nearby sound may remain more available at moderate volume, while loud environments can compete with your audio. These products do not provide active noise cancellation and are not safety devices.

Airlio can be worn with many glasses because it works independently of your eyewear. Fit varies: check that both products feel stable and comfortable. Sport and Urban are eyewear themselves; Urban audio modules are designed for the Urban frame.

Charge your device and turn it on following the guide supplied in the box. Open Bluetooth settings on your phone and select the device name shown in that guide. Keep the device close to your phone during setup.

For Airlio, the Bluetooth name is A5.

Check that the device is charged and powered on. Disconnect it from any previously paired phone nearby, then switch Bluetooth off and back on on the phone you want to use. If needed, forget the saved Bluetooth connection and pair again using the supplied guide.

If it still will not connect, tell us your phone model and what you see in Bluetooth settings.

Sport guide · Airlio guide · Urban guide

The guide supplied in your box has the exact button actions for your device. Contact us if you need help identifying a control or replacing a missing guide.

Sport and Airlio use a magnetic charging cable. Use the included cable or the compatible WOWRIO spare cable. Urban audio modules recharge in their dedicated charging case; the Sport and Airlio cable is not a substitute.

Check that the power source works and the cable is firmly connected. Charging contacts must be clean and dry. For Sport and Airlio, check that the magnetic cable sits correctly. For Urban, check that both modules sit correctly in the case and that the case has power.

If the issue continues, stop using damaged cables or hardware and email us a photo of the charging setup.

Power it off and unplug charging cables before cleaning. Use a soft, clean cloth; keep charging contacts dry and avoid abrasive cleaners or solvents. Do not immerse the device in water. Store it away from excessive heat and pressure, and follow the care instructions supplied with your product.

Urban is currently available for pre-order. Estimated delivery is 5–10 business days from the date you place your order. This is the estimated time from ordering to receiving your Urban.

Delivery options and charges are shown at checkout. See our Shipping Policy for details. When your order ships, check your shipping confirmation for tracking information. If you cannot find an update, email us with your order number.

Email us as soon as possible with your order number and the change you need. We will check the order status and let you know what is still possible. Changes cannot be guaranteed once an order is being prepared or has shipped.

Email us within 14 days of receiving your order to request a return. Eligibility, condition requirements and exclusions are set out in our Return & Warranty Policy.

Wait for return approval and instructions before sending an item back.

The standard limited warranty lasts 6 months from delivery and covers eligible product defects under the warranty terms. Contact us with your order details and a description of the fault.

This is separate from the two-year WOWRIO Care+ plan.

Contact us with your order number, a description of the issue, and clear photos of the product and packaging. Keep the packaging while we review the issue and confirm the next steps.

Care+ provides 2 years of coverage and one eligible replacement for loss, theft or accidental damage. A $9.90 replacement service fee includes replacement shipping. A 14-day waiting period applies from the coverage start date.

After the replacement benefit has been used, accidental-damage repair service fees are capped at $15 per incident, with shipping charged separately. See the full Care+ terms for eligibility and exclusions.

Add Care+ with your device or within 60 days of the device purchase date. When added with your device, coverage starts on the device order date. When added separately, coverage starts on the Care+ purchase date. Coverage lasts two years and is not an annual subscription.

For a limited time, eligible device orders include Care+. Keep the Care+ option selected on the product page and review the discount in your cart or at checkout.

To request service, email customerservice@wowrio.co with your order number, an incident description, and photos or videos where relevant. We will confirm eligibility, any applicable fees and the next steps.