WOWRIO Care+ is an additional protection plan for your WOWRIO device, providing extended support and accidental coverage benefits.
Eligibility
WOWRIO Care+ can be purchased:
- Together with your device
- Within 60 days from the date of your device purchase
After 60 days, WOWRIO Care+ is no longer available for that device.
Coverage Term
- If purchased with the product, coverage begins on the order date and lasts for 2 years
- If purchased separately, coverage begins on the Care+ purchase date and lasts for 2 years
What’s Covered
One Replacement Benefit (Loss / Theft / Accidental Damage)
During your Care+ coverage period, you may request one replacement for an eligible incident, including loss, theft, or accidental damage.
- A 14-day waiting period applies. Replacement requests may be made starting 14 days after Care+ becomes active
- A replacement service fee of $9.90 applies per replacement request
- This $9.90 fee includes both the service fee and replacement shipping fee
- We generally do not require strict proof for loss or theft, but we may request additional details in certain cases
Replacement units may be new or refurbished, subject to availability.
Low-Cost Repairs After Replacement Benefit Has Been Used
If your one replacement benefit has already been used, you may still request repair support for accidental damage.
- Repair service fees are capped at $15 per incident
- Shipping is not included
- Shipping fees must be paid separately based on the shipping options in our Shipping Policy
Priority Customer Support
Care+ customers receive priority support through customerservice@wowrio.co.
What’s Not Covered
WOWRIO Care+ does not cover:
- Intentional damage, abuse, or repeated misuse
- Unauthorized modifications or repairs
- Cosmetic damage that does not affect functionality, unless related to a covered incident
- Normal wear and tear
- Replacement requests beyond the one replacement benefit
- Fraudulent or unverifiable claims
How to Use WOWRIO Care+
To request service under WOWRIO Care+, contact customerservice@wowrio.co with your order number, a description of the incident, and photos or videos if applicable. We will confirm eligibility, any applicable fees, and the next steps.