WOWRIO SUPPORT
Urban support
Understand your WOWRIO Urban frame, detachable audio modules and charging case.
Your Urban guide
Start here for setup, charging and everyday use.
When will my Urban pre-order arrive?
Urban is currently available for pre-order. Estimated delivery is 5–10 business days from the date you place your order, from ordering to receiving your Urban.
What is in the box?
The Urban eyewear frame, left and right audio modules, standard non-audio rear temple sections, a dedicated charging case, charging cable and quick start guide.
How do I switch between eyewear and audio?
Urban has two wearing modes: the frame with standard non-audio rear temple sections, or the frame with its audio modules attached. Follow the quick start guide supplied in the box to fit the correct parts to each side. Do not force a part that does not align.
If you are unsure how a module or rear temple section attaches, send us a photo so we can guide you.
Can I wear the detached audio modules on their own?
No. Urban audio modules are designed to be worn attached to the Urban eyewear frame. They are not standalone earbuds. Detach them for storage and charging in the dedicated case.
How do I connect Urban to my phone?
Charge the audio modules and follow the supplied quick start guide to power on and enter pairing mode. Open your phone’s Bluetooth settings and select the device name shown in the guide. Urban supports compatible Bluetooth phones, tablets and computers.
How do I charge the audio modules?
Place the modules in their dedicated charging case and check that they are seated correctly. Keep the contacts clean and dry, and use the case’s charging cable when it needs power. Urban uses its own case; the Sport and Airlio magnetic cable is not a substitute.
Audio playback is approximately 5–6 hours, depending on use. The charging case has a 500 mAh battery.
Can Urban get wet?
Urban is rated IP54. It is not designed for submersion or heavy water exposure. Keep the charging contacts dry and do not place wet modules in the charging case.
What if a module is not working or charging?
Check that both modules are charged and correctly fitted to the frame. For charging, check each module’s position in the case and that the case has power. If one side still does not work, email us a photo of the setup and describe which side is affected.
Need more help?
Email customerservice@wowrio.co with your product name, order number if available, and a description of the issue. Photos or a short video can help us understand a fit, charging or hardware problem.